Please read these terms carefully before using our platform. By creating an account or placing bets, you agree to be bound by these conditions.
Welcome to one89, an internationally licensed online gaming platform. These Terms and Conditions (the "Agreement") govern your use of the one89 website, mobile applications, and all associated services (collectively, the "Platform"). By registering an account, depositing funds, or participating in any gaming activity on one89, you acknowledge that you have read, understood, and agree to be bound by this Agreement, our Privacy Policy, and all applicable laws and regulations.
If you do not agree with any part of this Agreement, you must immediately cease using the Platform and close your account by contacting customer support.
For the purposes of this Agreement, the following terms shall have the meanings set forth below:
To create an Account and use the Platform, you must:
You acknowledge that online gambling may be subject to legal restrictions in Indonesia. one89 operates under an international gaming license and is hosted offshore. By using our Platform, you accept full responsibility for ensuring your compliance with all applicable local, state, and national laws. We do not provide legal advice. If you are uncertain about the legality of online gaming in your jurisdiction, consult a qualified attorney before proceeding.
To register an Account, you must provide accurate, complete, and current information including but not limited to:
You agree to keep your Account information up to date. Providing false, inaccurate, or misleading information is grounds for immediate Account suspension or termination.
Each Player is permitted one (1) Account only. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and may result in:
You are solely responsible for maintaining the confidentiality of your username and password. You must:
one89 is not liable for any loss or damage arising from unauthorized Account access due to your failure to maintain account security.
As an internationally licensed operator, one89 is legally required to verify the identity of all Players. You must complete KYC verification by submitting:
KYC verification is typically completed within 1-24 hours. During this period, you may make deposits and play Games, but withdrawals will be restricted until verification is complete.
If you fail to provide requested KYC documents within 30 days of registration, or if the documents provided are invalid, fraudulent, or do not match your Account information, one89 reserves the right to:
one89 accepts deposits and processes withdrawals via the following Indonesian payment methods:
The minimum deposit amount is Rp 10.000. The maximum deposit amount varies by payment method and Account status (standard vs. VIP tier).
All deposits are processed instantly upon confirmation from the payment provider. If your deposit does not appear in your Account balance within 10 minutes, contact customer support immediately with your transaction reference number.
Withdrawal requests are processed 24/7. After KYC verification is complete, most withdrawals are approved and transferred within 1-5 minutes. Factors that may delay withdrawal processing include:
The minimum withdrawal amount is Rp 50.000. one89 does not charge withdrawal fees, but your bank or e-wallet provider may impose their own transaction fees.
one89 complies with international anti-money laundering regulations. You must withdraw Funds using the same payment method used for deposits whenever possible. Withdrawals to third-party accounts are prohibited. We reserve the right to request additional documentation for large or suspicious transactions.
Bonuses are offered at one89's sole discretion and may be subject to specific eligibility criteria including:
All Bonuses are subject to wagering requirements (also known as "rollover" or "playthrough" requirements) before they can be withdrawn as cash. Wagering requirements vary by promotion and are clearly stated in the Bonus terms. Typical requirements range from 10x to 40x the Bonus amount.
Example: If you receive a Rp 100.000 Bonus with a 20x wagering requirement, you must place Rp 2.000.000 worth of eligible bets before the Bonus and associated winnings can be withdrawn.
Not all Games contribute equally toward wagering requirements. Typical contribution rates are:
one89 reserves the right to void Bonuses and winnings if we detect abuse including but not limited to:
All Games on the one89 Platform use certified Random Number Generators (RNGs) or live dealer equipment that has been independently tested and verified for fairness. RTP (Return to Player) percentages are displayed for each game and are audited regularly.
Each Game has specific rules governing gameplay, betting limits, and payout structures. You agree to familiarize yourself with these rules before playing. In the event of a dispute, the official game rules and our records (including server logs and game history) are the final authority.
The following activities are strictly prohibited and may result in Account closure and Funds forfeiture:
In the event of a disconnection during gameplay, one89 will restore your Game state whenever technically possible. If restoration is not possible, the round will be resolved based on server-side records. one89 is not liable for losses caused by internet connectivity issues on the Player's side.
one89 is committed to promoting responsible gaming. We provide the following tools to help you manage your play:
To activate these tools, contact customer support or access the Responsible Gaming section in your Account settings. For more information, visit our dedicated Responsible Gaming page.
If you believe your gaming is becoming problematic, please seek help immediately. International resources include:
The one89 Platform is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
To the maximum extent permitted by law, one89's total liability to you for any claim arising from your use of the Platform shall not exceed the total amount you deposited into your Account during the six (6) months preceding the claim.
You agree to indemnify and hold harmless one89, its officers, directors, employees, and service providers from any claims, losses, damages, or expenses (including legal fees) arising from:
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where one89 holds its international gaming license. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
In the event of a dispute between you and one89, you agree to first contact customer support to seek an amicable resolution. If the dispute cannot be resolved within 30 days, either party may initiate binding arbitration in accordance with the rules of the relevant arbitration body in our licensing jurisdiction.
You agree to resolve disputes with one89 on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration.
one89 reserves the right to modify this Agreement at any time. Significant changes will be communicated via email or in-platform notification. Your continued use of the Platform after changes are posted constitutes acceptance of the revised terms. If you do not agree to the changes, you must close your Account.
You may close your Account at any time by contacting customer support. Upon closure, any remaining Funds (excluding non-withdrawable Bonuses) will be returned to you via your registered payment method, subject to KYC verification.
one89 reserves the right to suspend or terminate your Account immediately, without prior notice, if:
In cases of Account termination, one89 may withhold Funds pending investigation and may report suspected illegal activity to relevant authorities.
If you have questions about this Agreement or need assistance, please contact us:
By creating an Account on one89 or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you have any questions or concerns, please contact customer support before proceeding.
Quick reference for the most important provisions in our Terms & Conditions.
You must be at least 21 years old to create an account. We verify age through KYC and permanently ban underage accounts.
KYC verification with Indonesian national ID (KTP) and selfie is mandatory before withdrawals are processed.
Creating multiple accounts is prohibited and results in closure of all duplicate accounts and forfeiture of funds.
After KYC completion, withdrawals are typically processed within 1-5 minutes via local banks and e-wallets.
All bonuses have wagering requirements (typically 10x-40x) that must be met before withdrawal.
You are responsible for ensuring your compliance with local laws. one89 operates under an international license.
Visit our FAQ page for answers to common questions, or contact our 24/7 customer support team for personalized assistance.
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